Terms and conditions

Last updated: April 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

This is the platform agreement (“Agreement”) of Renbee Limited, a company registered in England and Wales under company number 14939338 with its registered office at Founders Factory (Level 7), 2 Arundel Street, 180 Strand, London, United Kingdom, WC2R 3DA (“we”, “us” or “our”).

This Agreement governs your use of “Renbee” or "E2E", the platform owned and operated by us and aimed at the installers of renewable energy solutions for homes and buildings in the UK. For the avoidance of any doubt, this includes any versions of the platform you have been granted access to as part of your membership to a Certification Body.

By subscribing to the App (and using the Introducer Services, as applicable), ("you” or “your”), the company or legal entity or the person accepting this Agreement on a company’s or legal entity’s behalf, agrees to be bound by the terms of this Agreement in its entirety. You also agree to be bound by our privacy and cookies policy, which is deemed incorporated into this Agreement.

In this Agreement, the “parties” mean you and us, and the “party” means either of the parties.

Definitions

In this Agreement, the following terms have the following meanings:

“Authorised Users” means your employees, agents and independent contractors that are authorised to use Renbee under your Subscription.

“Business Day” a day other than a Saturday, Sunday or public holiday in England when banks are open for business.

“Certification Body” a certification body that has signed a service agreement with Renbee in order to provide platform access for its member group.

"Data Protection Laws” all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018) (“UK GDPR”); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended;

“Effective Date” the date your Subscription starts.

“Input Data” any data inputted into Renbee by you or Authorised Users, which includes but is not limited to personal data of Authorised Users and Property Clients.

“Introducer Services” the optional services that may be provided by us to you, as described in clause 7.

“Output Data” means any data in any form or from any source which has been processed by your use of Renbee, and includes but is not limited to applications and handover packs created by Authorised Users using Input Data.

“Subscription” your subscription to use Renbee, as detailed in and subject to the terms of this Agreement.

“Subscription Fees” the fees payable by you to us for the duration of your Subscription.

Subscription Terms
1. Once you have purchased a Subscription, for the duration of your Subscription we grant you a non-exclusive, non-transferable right and licence, without the right to grant sublicenses, to permit up to 20 Authorised Users to use Renbee for your business operations. If, during the Term, the number of Authorised Users exceeds 20, your Subscription Fee will be increased as detailed in clause 5.2.
2. You agree that neither you nor any Authorised Users will access, store, distribute or transmit any viruses, or any material during the course of using Renbee that:
  1. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
  2. facilitates illegal activity;
  3. depicts sexually explicit images;
  4. promotes unlawful violence;
  5. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
  6. is otherwise illegal or causes damage or injury to any person or property;
  7. and we reserve the right, without liability or prejudice to any of our other rights, to disable your and all Authorised Users' access to any material that breaches the provisions of this clause 2.
3. We agree to use commercially reasonable endeavours to make Renbee available to you 24 hours a day, seven days a week, except for any planned maintenance typically undertaken outside core working hours or any unscheduled maintenance.
4. Should you have any queries regarding Renbee, we are available during normal working hours to provide support.
5. For users that are members of a Certification Body and are granted access to Renbee as part of that membership, your access to Renbee is free subject to fair usage. However, if you cease to be a member of a Certification Body, you may choose to continue under a standard Subscription, and Subscription Fees will become payable from the date of your Subscription.
Our Obligations
1. We warrant that we have and will maintain all necessary licences, consents, and permissions necessary for the performance of our obligations under this Agreement.
2. Renbee is provided to you "as is" and we do not warrant that your use of Renbee will be uninterrupted or error-free. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that Renbee may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
3. We shall not be liable for your failure to adhere to applicable regulatory or industry standards in your use of Renbee. Responsibility for compliance with such standards rests solely with you.
Your Obligations
1. You agree that you will ensure that Authorised Users use Renbee in accordance with the terms of this Agreement and you shall be responsible for any Authorised User's breach of this Agreement.
2. You further agree that you shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all data the Input Data collected and the Output Data produced.
3. You shall ensure that, when using Renbee, you comply with all applicable regulatory and industry standards related to the design, installation, and regulatory requirements of projects managed through Renbee.
4. You acknowledge that we may allow the importation of data, including designs, from third party design tools or software. While Renbee facilitates this functionality, we are not responsible for the legality of such imports nor for ensuring that such third party tools or software permit their data to be used in other software platforms, including Renbee. You are responsible for verifying that any design imported into Renbee complies with the licensing and terms of use of the respective third-party design tool. Accordingly, we disclaim all liability related to any claim by a third party that the use of their design tool data within Renbee infringes on their intellectual property rights or breaches any terms of their service.
Subscription Fees and Payment Terms
1. The Subscription fees and payment terms are are as stated on our website
2. In the event that any payment is not taken on the due date, we reserve the right, without liability to you, to suspend your Subscription until payment is made in full.
3. The Subscription Fees are payable in pounds sterling, exclusive of VAT, and are non-refundable.
Trial Period
1. Where you are accessing Renbee, we may from time to time offer the use of Renbee on a trial basis, during which users will have access to limited Renbee functionality ("Trial").
Introducer Services (Optional)

If you choose to use our Introducer Services, the terms of our introducer agreement will also apply.

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Intellectual Property
1. At all times, we retain all right, title and interest in and to Renbee, including the Intellectual Property Rights therein and its source code. Neither you nor any Authorised User is permitted to:
  1. reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the software or any documents, data, or interfaces available through Renbee;
  2. modify, duplicate, make derivatives works of, reproduce or exploit Renbee, without our prior written permission;
  3. use Renbee to create a similar or competitive platform; or
  4. use Renbee for any purpose that is unlawful or prohibited by this Agreement.
2. If you choose to upload your logo to Renbee for the purpose of applying to resources and documents generated through Renbee, you retain all right, title and interest in your logo and you grant us a non-exclusive, revocable, fully-paid up licence to use and display your logo. You warrant to us that you are the owner or authorised licensee of the logo and agree to indemnify us against any claims that your logo infringes the Intellectual Property Rights of any third parties.
Confidentiality
1. Each party undertakes that it shall not at any time during this Agreement, and for a period of two years after termination of this Agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 9.2.2.
2. Each party may disclose the other party's confidential information:
  1. to its employees, officers, representatives, subcontractors or advisers who need to know that information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with this Agreement. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 9.2.2; and
  2. as may be required by law, to a court of competent jurisdiction or any governmental or regulatory authority.
3. No party shall use any other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this Agreement.
4. You warrant to us that you do and shall own all rights, title and interest in and to all of the Input Data that is not personal data and you shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of such Input Data.
5. Your remedy against us for breach of this clause 9 shall be for us to use reasonable commercial endeavours to restore the lost or damaged Input Data from the latest back-up of that Input Data we have maintained. We shall not be responsible for any loss, destruction, alteration or disclosure of Input Data caused by any third party, including as a result of any third party service provider's error, fault or negligence that causes loss, theft, abuse, destruction, alteration or disclosure of data.
Data Protection
1. For the purposes of this clause 10, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
2. Both parties will comply with all applicable requirements of Data Protection Laws. This clause 10 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under Data Protection Laws.
3. During your use of Renbee, you are the controller and we are the processor of personal data. Where clause 7 applies, we are the controller and you are the processor. This clause 10 is therefore construed accordingly.
4. The scope, nature, and purpose of the processing; the duration of the processing; the type(s) of personal data; and the category or categories of data subject are set out in the Schedule.
5. The controller shall (without prejudice to the generality of clause 10.4) ensure that it has in place all necessary consents and notices required to enable the lawful transfer of personal data to the processor for the purposes described in this Agreement and for the duration thereof.
6. The processor shall (without prejudice to the generality of clause 10.4), with respect to any personal processed by the processor, in relation to its performance of any of its obligations under this Agreement:
  1. process the personal data only on the controller's written documented instructions unless it is otherwise required to process such personal data by domestic law. The processor shall promptly notify the controller before carrying out such processing unless it is prohibited from doing so by that law;
  2. ensure that the processor has in place appropriate technical and organisational measures to protect the personal data from unauthorised or unlawful processing, accidental loss, damage, or destruction. Such measures shall be appropriate and proportionate to the potential harm resulting from such events and to the nature, scope, and context of the personal data and processing involved, taking into account the current state of the art in technology and the cost of implementing those measures;
  3. ensure that any and all persons with access to the personal data (whether for processing purposes or otherwise) are contractually obliged to keep that personal data confidential;
  4. not transfer any personal data outside of the UK or the European Economic Area (EEA) without the controller's prior written consent and only if the following conditions are satisfied:
    1. the controller and processor have provided appropriate safeguards for the transfer of personal data;
    2. affected data subjects have enforceable rights and effective legal remedies;
    3. the processor complies with its obligations under the Data Protection Laws, providing an adequate level of protection to any and all personal data so transferred; and
    4. the processor complies with all reasonable instructions given in advance by the controller with respect to the processing of the personal data;
  5. assist the controller, at the controller's cost, in responding to any and all requests from data subjects and in ensuring its compliance with the Data Protection Laws with respect to impact assessments, security, breach notifications, and consultations with supervisory authorities or other applicable regulatory authorities (including, but not limited to, the Information Commissioner's Office);
  6. notify the controller without undue delay of any personal data breach of which the processor becomes aware;
  7. on the controller's written instruction, delete (or otherwise dispose of) or return all personal data and any and all copies to you on termination of this Agreement unless the processor is required to retain any of the personal by domestic law; and
  8. maintain complete and accurate records of all processing activities and technical and organisational measures implemented necessary to demonstrate compliance with this clause 10 and to allow for audits, including inspections, by the controller and/or any party the controller designates. The processor shall inform the controller immediately if, in its opinion, any instruction infringes the Data Protection Laws.
7. You consent to your appointment of hosting providers (such as Amazon Web Services (AWS)) as third-party processors of Input Data under this Agreement and such other processors as we notify to you in writing. We confirm that we have entered or (as the case may be) will enter with each such third-party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause 10 and in either case which we undertake reflect and will continue to reflect the requirements of the Data Protection Legislation.
8. We shall be entitled to collate and use the Input Data, on an anonymised basis, for the purpose of statistical analysis (primarily identification of trends in data). We may from time to time use the results of such statistical analysis to report back to you on general trends and insights garnered from your use of Renbee.
9. We may combine anonymised metadata, derived from Input Data, with the anonymised metadata of other clients, provided that the data shall never allow for the identification of any underlying individual.
Data Sharing
1. When using Renbee, you acknowledge that certain Input Data and Output Data may be shared with appropriate third parties like DNOs or Certification Bodies via an API to facilitate the functionality of Renbee and the services provided through it.
2. We will only share Input Data and Output Data that is strictly necessary. Data sharing will comply with applicable Data Protection Laws. Both parties shall remain responsible for ensuring compliance with such laws in their respective roles.
Referrals to Third Parties
1. We may, from time to time, refer you to third-party service providers ("Third-Party Providers") for services that may be relevant to you, such as insurers. Such referrals are provided as an optional convenience to you, and any engagement with Third-Party Providers is at your sole discretion.
2. If you choose to purchase services from a Third-Party Provider, we may receive a commission or other financial benefit from the Third-Party Provider as a result of your purchase. We will disclose this relationship where required under applicable law.
3. Any agreement for services with Third-Party Providers will be solely between you and the relevant provider. We are not a party to such agreements and do not make any representations, warranties, or guarantees regarding the Third-Party Providers' services. We accept no liability for the performance, quality, or suitability of such services.
4. To facilitate a referral, we may share limited personal data with the Third-Party Provider, such as your name and contact details, where necessary for the purposes of arranging the referral or ensuring the provision of the relevant services. We will only share your personal data where: (a) We have obtained your explicit consent, or (b) It is otherwise lawful under applicable Data Protection Laws, such as where the sharing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
5. We will ensure that any Third-Party Providers receiving your personal data agree to process it in accordance with applicable Data Protection Laws and only for the purpose of providing the referred services.
Indemnity
1. You shall defend, indemnify and hold us harmless against any claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your or an Authorised User's breach of the Data Protection Laws, breach of your obligations under clause 10, or use of Renbee, or out of or related to your importation and use of designs created by third party tools or software designs in Renbee.
2. We shall defend you, your officers, directors and employees against any claim that your use of Renbee in accordance with this Agreement infringes the Intellectual Property Rights of third parties, and we shall indemnify you for any amounts awarded against you in judgement or settlement of such claims, provided that:
  1. we are given prompt notice of any such claim;
  2. you do not make any admission, or otherwise attempt to compromise or settle the claim and you provide us reasonable co-operation in the defence and settlement of such claim, at our expense; and
  3. we are given sole authority to defend or settle the claim.
3. In the defence or settlement of any claim, we may procure the right for you to continue using Renbee, replace or modify Renbee so that it becomes non-infringing or, if such remedies are not reasonably available, terminate this Agreement on 2 Business Days' notice to you without any additional liability or obligation to pay liquidated damages or other additional costs to you.
4. In no event shall we, our employees, agents and sub-contractors be liable to you to the extent that the alleged infringement is based on:
  1. a modification of Renbee by anyone other than us or any third party we authorise; or
  2. your use of Renbee in a manner contrary to the instructions given to you by us; or
5. your use of Renbee after notice of the alleged or actual infringement from us or any appropriate authority.
  1. The foregoing and clause 13.3.2 states your sole and exclusive rights and remedies, and our (including our employees', agents' and sub-contractors') entire obligations and liability, for infringement of Intellectual Property Rights.
Limitation of Liability
1. Except as expressly and specifically provided in this Agreement:
  1. you assume sole responsibility for results obtained from the use of Renbee, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with Renbee or the Introduction Services, or any actions taken by us at your direction;
  2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Agreement.
2. Nothing in this Agreement limits or excludes either party's liability for death or personal injury caused by the negligence, for fraud or fraudulent misrepresentation, or for any matter that cannot be legally limited or excluded.
3. Subject to clause 14.1 and clause 14.2:
  1. we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this Agreement, nor arising from the use of data, including designs, imported from third party software and tools into Renbee;
  2. we shall not be liable for any claims, damages, charges, costs, or liabilities arising. This includes, but is not limited to, claims of infringement of third-party intellectual property rights;
  3. our total aggregate liability in contract (including in respect of the indemnity at clause 13.2), tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the total Subscription Fees paid during the 12 months immediately preceding the date on which the claim arose, or ¬£600 where no Subscription Fees are payable.
4. Nothing in this Agreement excludes your liability for any breach, infringement or misappropriation of our Intellectual Property Rights.
Term and Termination
1. This Agreement shall commence on the Effective Date and shall continue on a rolling monthly basis until terminated on 14 days' written notice to the other. The Agreement will then terminate at the end of the billing period. For the avoidance of doubt, termination of the Introducer Services will not also terminate the Subscription, unless specifically stated in the notice.
2. Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if:
  1. the other party fails to pay any amount due under this Agreement on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment;
  2. the other party commits a material breach of any other term of this Agreement and (if such breach is remediable) fails to remedy that breach within a period of 7 days after being notified in writing to do so;
  3. an encumbrancer takes possession, or where the other party is a company, a receiver is appointed, of any of the property or assets of that other party;
  4. the other party makes any voluntary arrangement with its creditors or, being a company, becomes subject to an administration order (within the meaning of the Insolvency Act 1986);
  5. the other party, being an individual or firm, has a bankruptcy order made against it or, being a company, goes into liquidation (except for the purposes of bona fide amalgamation or re-construction and in such a manner that the company resulting therefrom effectively agrees to be bound by or assume the obligations imposed on that other party under this Agreement);
  6. anything analogous to any of the foregoing under the law of any jurisdiction occurs in relation to the other party; or
  7. the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
3. On termination or expiry of this Agreement for any reason:
  1. each party shall return and make no further use of any equipment, property, and other items (and all copies of them) belonging to the other party;
  2. you shall be entitled to destroy any copies made of the Input Data and Output Data you have obtained from Renbee; and
  3. any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
Force Majeure
1. Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for two months, the party not affected may terminate this Agreement by giving 14 days' written notice to the affected party.
General Terms
1. Variation: No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
2. Waiver: A waiver of any right or remedy is only effective if given in writing. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
3. Severance: If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement. If any provision or part-provision of this Agreement is deemed deleted the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
4. Assignment: You shall not, without our prior written consent, assign, novate, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement. We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under this Agreement.
5. No partnership or agency: Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
6. Third party rights: This Agreement does not confer any rights on any person or party (other than the parties to this Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
7. Notices: Any notice given to a party under or in connection with this Agreement shall be in writing and shall be sent by email to the last email address notified to the other party. Any notice shall be deemed to have been received at the time of transmission. This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
Entire Agreement
1. This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.
2. Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.
3. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
Governing Law and Jurisdiction
1. This Agreement (including the Schedule) and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales.
2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

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